Resources: tips, tricks and reflections
Practical articles on technical communication — how to structure, clarify and circulate knowledge.
Myth 5: Technical Documentation Is Useless
Just use the product. Push a few buttons. Shake, shake. Kick! Okay, it’s still not working. Make a few phone calls. You’ll figure it out! Right? Hmm… Actually, a user’s manual might be handy…
Read the articleMyth 4: Technical Documentation Should Be an Inside Job
Many managers think that because their staff knows their products like the back of its hand, documentation is best produced in-house. Reality Contrary to what some may think, outsourcing your technical documentation may be…
Read the articleMyth 3: Technical documentation? Boring!
For many people, technical documentation is uninteresting because of all the dry facts and information it presents. Reality Okay, it might be true that technical documentation rarely has exciting information: there is no action…
Read the articleMyth 2: Technical Documentation Is Expensive
Legend would have it that technical documentation is frightfully expensive, devouring your budget in one toothy bite. Technical documentation projects are spooky expenditures that haunt your company like skeletons in the closet… Aren’t they?…
Read the articleMyth 1: Nobody Reads Technical Documentation
Your clients don’t consult your technical documentation? They’d rather work it out “the hard way,” even if it means making a few mistakes and wasting some time, before they resort to opening your user…
Read the articleA question about your documentation?
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