Resources: tips, tricks and reflections
Practical articles on technical communication — how to structure, clarify and circulate knowledge.
Having a hard time retaining customers? Think technical documentation.
Do you put a lot of effort into finding new customers year after year, but don’t always succeed in building a lasting relationship with them? Let’s take a minute to look over some figures…
Read the articleThe Right Format for Your Technical Documentation
Are you thinking it’s time to put your technical documentation into a new format? In this article, we’ll go into the details of the formats most commonly used in technical documentation to help you…
Read the articleIdentifying and Writing for Your Users’ Goals
Goal-oriented documentation is effective documentation. In this article, we’ll look at how to identify your users’ goals and create content that meets them. Go ahead: ask them! The first step in identifying what your…
Read the articleIdentify Your Audience
Before you start writing, even before you think about content, format and technical details, you must first identify your audience. Your typical users While you can’t imagine every reader who may eventually pick up…
Read the articleA question about your documentation?
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