The problem → the answer
The problem is rarely the product
It is what your customers cannot understand, cannot find, or cannot picture themselves using.
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Before the purchase
A sales representative « At every meeting, I get asked whether the team will really be able to use it — and whether we have documentation to show them. »
Documentation builds confidence before the purchase
Help your audience understand what you offer and picture themselves using it.
Typical deliverables: brochures, product sheets, comparisons and guided demos.
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Getting started
A training lead « We have been using your product for a year… and we have only just discovered this feature. »
Make discovery and adoption easier
Equip your customers from the first use, so they get the value quickly.
Typical deliverables: getting-started and installation guides, structured FAQs and training material.
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Ongoing use
A customer support lead « My agents spend the day answering the same questions. It is documented, but nobody can find it. »
Support use over time
Let your customers be self-sufficient, whatever the situation.
Typical deliverables: knowledge bases, troubleshooting guides and reference documents.
When your customers understand,
your solutions take on their full value.
Concrete deliverables for your customers
Three front-line formats, chosen according to the moment your customers are in.
See all our deliverablesA structured, interactive approach
We work alongside your technical, marketing and customer-service teams. Every word, every visual, every format is designed for the accessibility and understanding of your audience.
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Step 01
The LIOS method
An interactive approach that aligns your objectives with your processes and keeps your content consistent.
Learn more -
Step 02
The right tools
Established technology that makes your content easier to design, update and distribute.
Learn more