So your Big Cleaning is done. A few things have been moved around, reorganized, thrown out or added. Now everyone has to get used to the new tool and make sure the mess doesn’t creep back in. 9. Get users comfortable Reorganizing your cupboards is a great idea, but if no one can […]
It’s finally time to roll up your sleeves and get dirty: let’s overhaul your task support tool! So, what’s first? Sweeping out the navigation, dusting off the content? Or maybe the question shouldn’t be “Where do we start?” but rather “How should we do it?” Let’s take a look! 5. Tackle one closet at a […]
Overhauling a task support tool may seem like a huge task. And in many cases, it is! How can you maximize your chances before heading off into the unknown? By properly preparing, of course! 1. Identify the problems, find the causes Calls that are too long or too numerous, employees who no longer meet […]
