If you develop customized projects for your clients, you know how important it is to put your experience to good use to avoid starting from scratch every time, even if each project is unique. But if you provide clients with documentation, how do you make sure it’s both unique and adapted to each project, without […]
If you’re one to believe technical documentation goes unread, you may well end up wondering what the point of investing time and money in technical documentation is. But what if that’s actually not the right question? Technical documentation isn’t literature As Mark Baker points out in Users’ Advocate: Nobody Reads Documentation, “People read novels. They don’t […]
So your Big Cleaning is done. A few things have been moved around, reorganized, thrown out or added. Now everyone has to get used to the new tool and make sure the mess doesn’t creep back in. 9. Get users comfortable Reorganizing your cupboards is a great idea, but if no one can […]
It’s finally time to roll up your sleeves and get dirty: let’s overhaul your task support tool! So, what’s first? Sweeping out the navigation, dusting off the content? Or maybe the question shouldn’t be “Where do we start?” but rather “How should we do it?” Let’s take a look! 5. Tackle one closet at a […]
Overhauling a task support tool may seem like a huge task. And in many cases, it is! How can you maximize your chances before heading off into the unknown? By properly preparing, of course! 1. Identify the problems, find the causes Calls that are too long or too numerous, employees who no longer meet […]
