Solutions so your teams understand, decide and act

Your teams become more self-sufficient, and your knowledge lasts.

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Problem → solution

Does this sound familiar?

Does your internal knowledge circulate — or does it depend on a handful of people?

  1. Onboarding

    An HR manager

    « Our new hires take months to become self-sufficient. Meanwhile, our best people are training them instead of doing their own work. »

    Train new employees

    Tools that make new hires self-sufficient sooner, without tying up your experts.

    Typical deliverables: onboarding guides, self-paced learning paths and reference material for managers.

  2. Day to day

    A team lead

    « I get asked the same questions every week. And everyone has their own way of doing things. »

    Clarify and document processes

    Clear procedures that establish one good way of doing the work, available to everyone.

    Typical deliverables: procedures and work instructions, process diagrams and update templates.

  3. Succession

    A director of operations

    « If Marc leaves next year, nobody knows how to do what he does. It is all in his head. »

    Prepare a succession

    Capture what your experts know before it walks out the door, and make it transferable.

    Typical deliverables: knowledge-transfer guides, continuity files and role guides.

When everything is structured,
your teams move forward with confidence.

Concrete formats for your teams

Each family of deliverables is shaped to your audiences and to how the work is actually done.

See all our deliverables
  1. 01 Training materials Onboarding guides, self-directed learning, trainer manuals.
  2. 02 Task aids Procedures, work instructions, decision trees.
  3. 03 Technical documentation Knowledge transfer, knowledge bases, lasting templates.

A structured, participatory approach

We go and get the information where it lives: with your experts.

  1. Step 01

    The LIOS method

    A collaborative approach that aligns your objectives and your processes — guided by a through-line that keeps your content consistent.

    Learn more
  2. Step 02

    The right tools

    Technology that makes your content easier to share and easier to keep up to date.

    Learn more

FAQ

Frequently asked questions — solutions for your teams

Internal documentation, in practice.

Another question? Let’s talk.
How can we tell if our internal knowledge is too concentrated?

Three signals are enough: one person’s departure would hurt, a new employee takes months to become self-sufficient, and the same questions keep coming back. In all three cases the information exists, but it is neither shared nor sitting where people look for it.

What does LIOS actually produce for an internal team?

Onboarding guides and self-paced learning paths, procedures and work instructions, job aids and decision diagrams, knowledge-transfer and role guides, and knowledge bases that stay up to date.

Do we have to tie up our experts for a long time?

No. We gather the information from them through focused interviews and short reviews. Their time is measured in hours per deliverable, not in weeks. Our project leads, who have a solid technical background, carry the writing.

How do we keep the documentation up to date after the engagement?

By planning the updates from the start: templates, settled terminology, a named content owner, a review cycle and a content tool that fits your situation.

What results can we expect?

Faster onboarding, fewer repeated questions to the experts, and knowledge that survives departures. The indicators are set during scoping, then measured at the “improve” stage.

Ready to strengthen your teams?

Give us 30 minutes to understand what information that actually circulates does for your teams’ performance.

Schedule a meeting