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<\/p>\nIt\u2019s finally time to roll up your sleeves and get dirty: let\u2019s overhaul your task support tool! So, what\u2019s first? Sweeping out the navigation, dusting off the content? Or maybe the question shouldn\u2019t be \u201cWhere do we start?\u201d but rather \u201cHow should we do it?\u201d Let\u2019s take a look!<\/p>\n
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However tempting, like emptying all the closets in the house before cleaning any, overhauling all the content of your task support tool in one fell swoop won\u2019t be your best approach. You\u2019ll be more successful putting your work process and the changes made to the tool (navigation, organization of information, search tools) to the test on just a small part of the content, just one topic for instance. This approach will help you see what works\u2014or doesn\u2019t work\u2014and improve your process before you dig into the next section. It will also validate as you go whether the results are meeting everyone\u2019s needs and expectations. What better way to avoid unpleasant last-minute surprises all around?<\/p>\n
Every task support document is different. So even if you\u2019re an old hat and overhauling for the twentieth time, everything won\u2019t be perfect from the get-go. When you hit a sticky spot, give yourself permission to learn a little! There\u2019s no way around it: you\u2019ll need to adjust the process and work methods throughout the project, so you might as well get used to it! Put your pride in storage and ask questions to better understand the tool, how it\u2019s used and its contents. By staying flexible and open to learning, you\u2019ll find the most appropriate solutions to any problem.<\/p>\n
Bold or italics? How should a task or a concept be described? What information needs to be presented in table form? Like reorganizing the furniture after spring cleaning, overhauling a task support tool means making tons of decisions, which can often lead to changes in ways of working. By documenting and explaining them clearly, you\u2019ll help institute these choices and make sure everyone understands them. People will no longer be asking how to do such and such. It\u2019s the best way to make sure your decisions continue to be applied and the tool stays consistent, once the overhaul is complete.<\/p>\n
No one likes to disappoint. To make sure your deliverables are up to expectations, it\u2019s best to clearly establish your objectives, their scope and their limitations, and especially communicate all this clearly! For example, if a prototype is presented just to test the navigability, make sure to alert everyone that the interface won\u2019t be pretty and the content won\u2019t be well-organized or well-written.<\/p>\n
Clearly, laying out objectives is all the more important in usability testing. If users don\u2019t know what they need to look at, they may very well lose time on irrelevant details and neglect essential elements.<\/p>\n
Overhauling a task support tool is an exercise in flexibility. You have to constantly adapt to input and review your work methods. But like any big cleaning project, when you do it right, you\u2019ll end up with impeccable results.<\/p>\n
The next article will give a few tips to ensure the lasting results of your task support tool overhaul.<\/p>\n","protected":false},"excerpt":{"rendered":"
It\u2019s finally time to roll up your sleeves and get dirty: let\u2019s overhaul your task support tool! So, what\u2019s first? Sweeping out the navigation, dusting off the content? Or maybe the question shouldn\u2019t be \u201cWhere do we start?\u201d but rather \u201cHow should we do it?\u201d Let\u2019s take a look! 5. Tackle one closet at a […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[32,31],"tags":[],"class_list":["post-388","post","type-post","status-publish","format-standard","hentry","category-content-management","category-task-support-and-working-procedures"],"acf":[],"_links":{"self":[{"href":"https:\/\/lios.dev.creationsunivers.net\/en\/wp-json\/wp\/v2\/posts\/388","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lios.dev.creationsunivers.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lios.dev.creationsunivers.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lios.dev.creationsunivers.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lios.dev.creationsunivers.net\/en\/wp-json\/wp\/v2\/comments?post=388"}],"version-history":[{"count":0,"href":"https:\/\/lios.dev.creationsunivers.net\/en\/wp-json\/wp\/v2\/posts\/388\/revisions"}],"wp:attachment":[{"href":"https:\/\/lios.dev.creationsunivers.net\/en\/wp-json\/wp\/v2\/media?parent=388"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lios.dev.creationsunivers.net\/en\/wp-json\/wp\/v2\/categories?post=388"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lios.dev.creationsunivers.net\/en\/wp-json\/wp\/v2\/tags?post=388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}