![\"\"](\"https:\/\/lios.dev.creationsunivers.net\/wp-content\/uploads\/2017\/04\/15_casse-tete.jpg\")
<\/p>\nOverhauling a task support tool may seem like a huge task. And in many cases, it is! How can you maximize your chances before heading off into the unknown? By properly preparing, of course!<\/p>\n
<\/p>\n
<\/p>\n
Calls that are too long or too numerous, employees who no longer meet their productivity objectives, disgruntled customers\u2026 There can be many signs it\u2019s time to overhaul your tools. But before you try to solve a problem, you should first determine what exactly isn\u2019t working by asking questions like: Which kinds of inquiries are frequently sent to a higher level? Why is my staff no longer efficient? Why do customers need to call several times to get a proper answer?
\nOnce you have clearly identified the problems at hand, look for their roots. Is the information difficult to find, hard to understand or maybe even missing? Is it poorly organized? Or maybe even contradictory? Depending on the answers, the solution can be a full reorganization of the content or just a tweaking of certain functionalities.<\/p>\n
Have you identified your solutions? Now it\u2019s time to lay out the steps to implement them. The working plan should list chronologically all the deliverables needed to meet the objectives (in budget and on time!). It will help you measure the project\u2019s progress at every step according to what has been done and what\u2019s still left to do. Although it should be as specific and detailed as possible from the very beginning of the project, a good working plan is not set in stone. By regularly revisiting and adapting the plan you\u2019ll be able to incorporate any interesting new elements found along the way into the deliverables.<\/p>\n
Reworking a task support document is certainly a team effort and getting the right people involved is key to its success. The team should be made up of both tool users and those who maintain it by creating or updating content. It can also be interesting to get people with different perspectives on the project involved, especially when it comes time to test the new version. Even if it\u2019s tempting to solicit just the input of project supporters, those who are less enthusiastic bring another and valuable point of view. Their input increases the chances of the tool meeting the expectations and needs of a wide range of users. Don\u2019t forget, too, that leaders who give the project negative lip service at first are leaders all the same. Once convinced, they may even become the best allies in defending the overhaul to their colleagues.<\/p>\n
From the very start, good communication is key. And it starts with listening. Listening means drawing on the knowledge of those who know the tool as it is and as it needs to be. By listening, you\u2019ll identify what doesn\u2019t work with the tool and, later, make sure the changes truly meet users\u2019 needs. More than anything, good listening means you can adjust and adapt at every step of the project.<\/p>\n
Proper preparation is a must for successfully completing any project\u2014all the more so in overhauling a task support tool. For a long-winded project involving lots of people, a little preparation does indeed go a long way.<\/p>\n
The next article will provide a few tips on how to implement solutions.<\/p>\n","protected":false},"excerpt":{"rendered":"
Overhauling a task support tool may seem like a huge task. And in many cases, it is! How can you maximize your chances before heading off into the unknown? By properly preparing, of course! 1. Identify the problems, find the causes Calls that are too long or too numerous, employees who no longer meet […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[32,31],"tags":[],"class_list":["post-385","post","type-post","status-publish","format-standard","hentry","category-content-management","category-task-support-and-working-procedures"],"acf":[],"_links":{"self":[{"href":"https:\/\/lios.dev.creationsunivers.net\/en\/wp-json\/wp\/v2\/posts\/385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lios.dev.creationsunivers.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lios.dev.creationsunivers.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lios.dev.creationsunivers.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lios.dev.creationsunivers.net\/en\/wp-json\/wp\/v2\/comments?post=385"}],"version-history":[{"count":0,"href":"https:\/\/lios.dev.creationsunivers.net\/en\/wp-json\/wp\/v2\/posts\/385\/revisions"}],"wp:attachment":[{"href":"https:\/\/lios.dev.creationsunivers.net\/en\/wp-json\/wp\/v2\/media?parent=385"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lios.dev.creationsunivers.net\/en\/wp-json\/wp\/v2\/categories?post=385"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lios.dev.creationsunivers.net\/en\/wp-json\/wp\/v2\/tags?post=385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}